I am writing to let you know of the outstanding service given my wife and I in the purchase of a house in Richmond. Penny and I began looking at houses over the Internet from our prior residence in Los Alamos, New Mexico. In the early part of this year we found a house we liked listed with Alan. It was a court ordered sale, and through Alan’s involvement we were able to have my mother and sister look at the house prior to making an offer on it. Even though we were working internationally, Alan Au made every effort to ensure that we knew the implications of the situation of the seller, the court ordered sale procedure and the background on purchasing a house in Canada as first time buyers here. We did not win the bid on this first house.
When we arrived in Vancouver this June on a house-hunting trip, we finally had a chance to meet Alan in person as he led us through about 15 houses in Richmond. He arranged viewings and had solid information to history and background of the homes. He gave us appropriate feedback on houses we viewed, did not pressure us in any way on any house and patiently answered our questions about real estate issues.
Alan consistently, professionally, and courteously dealt with us over a total of three full days of house visits. He fielded numerous calls from us at odd hours, and made extra visits to help us carry out the negotiations to complete our final purchase.
It was clear that Alan Au really cared about us, and the success of our house purchase. We felt served by him, and were impressed at his gentlemanly character.
We ask that this letter of recommendation be put in Alan’s portfolio, with our gratitude.
We had the fortunate pleasure of being referred to Alan Au for a real estate investment consultation and found his informative approach and no nonsense style helped us to locate the perfect investment in a new development site. Alan got us a few premium units in the development and we had them under contract prior to the actual launch of the development. He went the extra mile for us. Unfortunately, due to personal circumstances our plans changed, Alan was very professional in his conduct of the situation, always looking after our best interest. I am still disappointed with not being able to proceed with the purchase as the units had appreciated substantially. Alan was correct in his advice and insight, he was a pleasure to deal with. I have referred many of my investor colleagues to him without reservation, and they have had success with his outstanding service and out-of-the-box investment advice. Wishing you continued success.
I am more than pleasantly overjoyed at the effort put forth by my realtor, Mr. Alan Au from Sutton Group. I really have not met any other realtor who dedicates his time to exactly what his client is looking for and needs. Alan does not look at his clients like many other realtors do and say “oh, another paycheck.” He goes the extra mile for a client and I have seen this from Alan over & over again. He follows up on everything and is very thorough.
I have referred potential homebuyers to Alan Au with no hesitation because of the service and dedication I received. I would follow Alan’s suggestions at any time and know that he is working for me, and what I want and need.